Our Culture

As a member of the North Shore Healthcare family, our dedicated healthcare professionals strive to deliver quality care to those who have chosen us. Delavan Health Services goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

We have been serving Walworth, Rock, Racine, and Kenosha counties, and part of northern Illinois since 1970. We are proud, active members of the Delavan-Delavan Lakes Area Chamber of Commerce and the University of Wisconsin-Whitewater Student Volunteers program.

Our staff has more than 200 years of combined experience in the skilled nursing field and use this knowledge to provide exceptional care to our residents. In a recent customer satisfaction survey, we are proud to report that 100% of our residents indicated the quality of care they received was rated good to excellent. We are also proud to be on the U.S. News & World Report Best Nursing Home list for 2018.

We recently were awarded a 2019 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Award Program has three levels: Bronze, Silver, and Gold. As a recipient of the Bronze – Commitment to Quality Award, we may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

Leadership Team

Executive Director – Laura Holmstrom

“This job is my passion, and I enjoy working with residents and their families. Every day finds a new friendship and a new challenge.”

Director of Rehabilitation–Brittany Intyre

“I love interacting with the residents and their families. I also love increasing the resident’s independence with a holistic patient centered approach. I just love therapy and helping people feel good.”

Admissions–Leslie Roanhouse

“Making the decision to enter long term care and choosing a center can be difficult. I enjoy working with families and helping them and making the decision a little easier.”

Business Office Manager–Deborah Venema

“I enjoy helping residents and their families during this stage of life. I strive to make a difference in each person’s life every day.”

Director of Nursing – Tammy Wright

“In this position, I am able to contribute to the home like environment. I enjoy getting to know all the residents and their families, making the quality of life for our residents the best it can be, and creating a team of employees that enjoy coming to work.”


“I really think I have been taken care of well here. I will be going home soon and am very thankful for all of the hard work everyone has done for me after my accident.”


“I have been other places before for rehab, but this rehab and Therapy Department was the best by far. They are making me feel better and I can’t wait to get home.”


“I really like everyone here and I plan on staying here for respite care when my family goes out of the country in a few months. It will be nice to see everyone again.”